You can get the ticket:
Each ticket has specific cancellation terms and conditions - they can be found on the ticket. If you are unsure, contact us by phone or at a point of sale.
No, the ticket number is fully sufficient.
It is impossible. Each booking has specific terms of payment with a due date - after the due date expires, the booking is voided. Ways of payment are available on our website in the Our tickets section.
It is impossible. Each booking has specific terms of payment with a due date - after the due date expires, the booking is voided. Ways of payment are available on this page.
Yes, but only if there is a free seat on board.
Yes, even in the case that the train is booked up - you can travel as a "standing-up" passenger in this case. However, a surcharge applies.
After logging in to your Credit ticket, you can change your phone number, default tariff, password, preferences for receiving e-mails or the option of text-message security settings in the "Settings" section yourself.
The change of the first name, surname, and e-mail address is possible only at points of sale after presenting an ID card due to security reasons. When changing the first name or surname, you have to present a document card with the original name or surname (ideally a marriage certificate).
Information on Credit ticket cannot be changed by phone via the infoline.
Unfortunately, it is impossible.
Unfortunately, it is impossible. The ticket is purchased for a specific date and time, and therefore it cannot be used on another date or at a different time.
A specific stop can be found on our website, in the Stops section.
On the left side of the train set, there is a locomotive displayed on the very top. The train goes in this direction.
Yes, it is possible to travel as a group on board of RegioJet trains and buses. You can choose out of several options:
National lines: minors can travel unaccompanied from 6 years of age
minors from 10 to 17 years of age can travel unaccompanied, i.e. without the company of a person older than 18 years of age, but they are OBLIGED to present the form of the Power of attorney filled in by their parents or legal guardians
an unaccompanied child aged 10-14 years (inclusive) must have a power of attorney and a ticket in the adult tariff
an unaccompanied child aged 15-17 years (inclusive) must have a power of attorney and can use the discount for the tariff under 26 years of age or the ISIC card
And unaccompanied minor aged 10-17 years travelling on an international line must have a power of attorney. The crew is responsible for the minor so it is essential that the child has the consent of parent with the transport and is able to present their contact information
In the case that the person accompanying the minor is not a parent or legal guardian, it is recommendable to provide the child with the power of attorney
The form of the power of attorney can be found on our website
Using a child safety seat on board of a bus is possible, but all buses are equipped with two-point seatbelts, and some types of child safety seats may not be fully fixed due to it. There are no child safety seats available on our lines so you need to use your own if necessary.
Using a child safety seat on board of a bus is impossible. Trains are not equipped with seatbelts so the seat cannot be fixed at all.
These are only: ID card, passport, embassy-issued identity confirmation (in the case that the client loses documents or in the case of theft).
On international bus lines, pets/animals cannot be transported, with the exception of assistant or leading dogs.
On train lines, little animals/pets and little dogs can be transported, but always in a transport box or a bag with solid bottom. The animal has to stay in the box for the whole time. Animals cannot be transported in sleeping cars.
More information and details available on this page.
Unfortunately, it is impossible to transport bicycles by train.
Prams must be foldable, and they are always placed in a specified space at the front or at the back of the car.
If you need help or more information, contact us via e-mail at email@example.com or by phone at +420 539 000 331.
Unfortunately, it is impossible as buses and trains have to go to the timetable. We kindly ask passengers to arrive for the check-in on time.
We kindly ask passengers to arrive for the check-in on time. If you miss the connection, the ticket is voided with no possibility to claim a refund.
Seat belts, air-conditioning, and a toilet are a matter of course. Further provided services are listed here. Our buses are strictly non-smoking.
The access to Wi-Fi network is possible after loggin in to the RegioJet - zluty network, and it is available on in the Czech Republic, Slovakia, and on the Bratislava - Vienna line.
Electronic surveys are for internal purposes of collecting statistical data, and as resources for improving services as assessing employees.